All Kerala Bank Employees’
Federation
To
The General Manager,
27TH December, 2013
Canara Bank &
Convenor, SLBC, KERALA Circle Office Thiruvananthauram.
Dear Sir,
OUTSOURCING OF BANK
TRANSACTIONS THROUGH AKSHAYA CENTRES:
This is to convey our
grave concern and strong protest over the move of Canara Bank to
outsource Banking Operations through Akshaya Centres, as reported by
a section of the press on 24th Dec 2013.
The report also states
that this move is to be extended to various other banks in the State
of Kerala. It is also implied in the report that the same has been
initiated by Canara Bank as convener of the State Level Bankers’
Committee (SLBC).
It has been noticed that
although apparently the tie-up is with the Government sponsored IT
Mission linked Akshaya Centres, the contract is operated through a
private entity namely Integra Micro Systems Ltd., a Bengaluru based
company. This increases the cause for concern.
As a responsible
organization in the Banking Industry, the AIBEA has time and again
reiterated its stand against the tendency of outsourcing Banking
Services.
First of all, outsourcing
alienates customers from the Bank Branches, leading to financial
exclusion.
Secondly, it affects the
secrecy and security of the transactions, exposing customers to grave
risk.
Thirdly, banking has to be
conducted accompanied by the highest standards of vigilance, which
will definitely take a beating in the case of the outsourcing model.
Fourth, it will take the
country back to the pre-nationalization days of “class banking”,
where only the affluent shall have access to wholesome branch-banking
services.
Fifth, it reduces the job
opportunities in the banks.
The present move is
reportedly for promotion of financial inclusion as also for
facilitation of Direct Benefit Transfer (DBT). However, there is a
discernable design to keep away the poorer sections of the society
from the branch premises. Hence, this is more a move of
marginalization than inclusion.
It may be recalled that
outsourcing moves in the banking industry have not yielded any
desirable results. Rather, it has led to several non- functional
Points of Service and led to frauds, putting the customers to peril
and Banks to reputational risks.
In the above backdrop, we
urge upon you to stop any move of going ahead with the proposed
tie-up with Akshaya Centres.
In this connection, the
All Kerala Bank Employees’ Federation is guided by our well known
stand against outsourcing, including BC / BF models, and accordingly,
may resort to appropriate organizational action, as decided by our
Central Committee and as advised by our national organization, AIBEA.
Yours faithfully,
C D JOSSON, GENERAL
SECRETARY (9447085424 )
Copy to:
1. The Hon”ble Chief
Minister, Government of Kerala, Secretariat, Thiruvananthapuram.
2. The General Secretary,
AIBEA, Central Office, Chennai.
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